According to our business, Go Custom Boxes manufacture boxes according to the requirement of the customers. If you find the order defective or not according to your expectations then you must call our customer support services within three days after you receive the boxes. You can also email us at our given email and explain about the things you want to fix. Our management team will carefully look at the problem explained in the mail or through call and figure out the cause of the defect. If there is any fault that is proven to be from our side, we will give you a free reprinting option. Otherwise, the chargeback will not be made in any condition. In case, you want us to repair the boxes, you must ship the order within days with complete documents and pictures in digital form to make sure your problem gets solved, you have to pay for the shipment cost. If the fault is proved to be from the customer end but still want a refund, then you have to return the job for which a refund will be given after deducting die charges and cost of shipping from the total amount.